Dimond Bike Return and Warranty Policy

All Dimond framesets are warrantied against manufacturing defects for a period of 6 years from the date of purchase. This warranty is available only to the original owner and is non-transferrable. Paint, graphics and Dimond forks are warrantied for 1 year from the date of purchase.

This warranty does not cover:
  • Normal wear and tear
  • Improper assembly
  • Failures or damage due to inadequate regular maintenance
  • Frames with any permanent modifications to the frame material
  • Installation of components not intended for the frameset
  • Damage due to accidents, misuse, or neglect
  • Frames whose identification markings have been removed, altered, or made unreadable
  • Corrosion
  • UV damage
  • Damages incurred by inadequate seat post insertion
  • Damages incurred while using a rear axle-clamping stationary trainer
  • Products without proof of purchase

Bicycle frames do not last forever. The life of the frame depends on the riding conditions and care the frame receives. Dimond reserves discretion of either repairing or replacing any warrantied product, and no other remedies are available under the warranty. In the event that Dimond replaces a warrantied frame, a new frame of equal or greater value will be provided. The replacement frame may not be the same model or model year as the original purchased product. When a product is replaced under warranty, the original product must be returned as property of Dimond.


Labor charges and shipping costs for part replacement are excluded and not covered by this warranty.

For information on the return and warranty policy for the Dimond bike, please send us an email or call us at 515-343-7143.


Hen House Return and Warranty Policy

Please read the manual for packing instructions and full warranty information.

Disclaimer:
Rüster Sports is not responsible for damage caused to equipment. These are packing suggestions and methods that have proven to be effective for normal travel conditions. It is the end users responsibility to adequately pack equipment in the bag. Rüster Sports cannot guarantee you will not pay excess luggage fees with this bag. The frame bag is roughly a parallelogram that measures 30” on the ground, 24” high, and 8” wide = 62 linear inches.

Warranty:
All bicycle cases manufactured by Rüster Sports are warranted against defects in material and workmanship for the lifetime of the original owner within North America, and for a period of ten (10) years from the date of shipment to a location outside of North America. Defects in Rüster Sports’ products will be determined solely by Rüster Sports, LLC and not by any representative, distributor, dealer of, or for the company. If you believe any Rüster Sports bicycle travel case you have purchased has a defect in material or workmanship or has failed during normal use within the warranty period, please contact info@rustersports.com for assistance. If product repair or replacement is necessary, the Customer will be solely responsible for all shipping charges, freight, insurance and proper packaging to prevent breakage in transit, whether or not the product is covered by this warranty. The luggage wheel assembly is not protected by a lifetime warranty. Damage to luggage wheels can be repaired for an additional cost.

Limitations:
Rüster Sports will NOT warrant defects resulting from any Customer actions, such as mishandling, improper use, operation outside of design limits, misapplication, improper repair, or unauthorized modification. No other warranties are expressed or implied. Rüster Sports specifically disclaims any implied warranties of merchantability or fitness for a specific purpose. Rüster Sports’ liability shall be limited to product repair or replacement of any defective unit or units of equipment to which a claim is made, and shall in no event include the Customer’s manufacturing costs, lost profits or goodwill, or any other direct, indirect, special, incidental or consequential damages whether based on contract, tort or other legal theory. Rüster Sports shall not be liable for normal manufacturing defects or customary variances from specifications not affecting the normal use of the product.

Return Policy:
Purchases from inventory may be returned within 15 days of the date of purchase in their original package and in new condition. All returns require prior authorization and must include a return authorization (RA) number on the package. Special order items are final sales and cannot be returned or exchanged. We reserve the right to not accept a return. All returns require a minimum payment of outbound and return shipping charges as well as a 15% restocking fee. Returns lost in return shipping will not be refunded.